Action Items

Action Items are corrective or preventive actions (CAPA) assigned in response to audit findings. They live independently of the parent audit — so they remain active and trackable even after the audit is completed.

My Actions — Personal Worklist

The My Actions tile in the Launchpad shows all action items assigned to you across all audits. This is the primary working view for anyone responsible for corrective actions.

The list shows:

• The action item title and its parent finding and audit
• Current status and due date
• Visual indicators when an item is overdue

Creating an Action Item

Action items are created from within a Finding while the parent audit is In Progress:

1. Open the finding
2. Navigate to the Action Items tab
3. Choose Create Action Item
4. Fill in:
   • Title — what needs to be done
   • Description — detailed explanation of the required action
   • Responsible Person — who is accountable for completing this action
   • Due Date — deadline for completion
   • Priority — urgency level (configured in Master Data)

Action Item Lifecycle

Action items follow a structured lifecycle with explicit status transitions:

Status	Meaning
Open	Assigned but not yet started
In Progress	Work has begun
Verified	Work completed and submitted for review
Effective	Effectiveness has been confirmed (optional step)
Closed	Verified, accepted, and closed by the responsible person or manager
Cancelled	Action item was withdrawn

Lifecycle Transitions (My Actions)

The responsible person drives the action item through these steps in the My Actions view:

Action	From	To
Start	Open	In Progress
Complete	In Progress	Verified
Reopen	Verified	Open

The Verified status signals to the audit manager or program owner that the work is done and ready for review. Further transitions (to Effective or Closed) may be handled by the responsible manager depending on your organisation’s process.

Attachments as Evidence

You can attach files to an action item as evidence of completion — photos, test results, documents, etc. Use the Attachments section on the action item detail page.

Effectiveness Review

For actions that require a follow-up effectiveness check, the action item has an Effectiveness Review flag and a free-text Effectiveness Note field. These can be filled in after the action has been in place for a period to document whether it actually resolved the root cause.

Change History

All changes to action items — status transitions, field edits, attachment uploads — are tracked automatically and visible in the Change History section.

Context Information

In the My Actions view, each action item shows context from its parent finding and audit:

• Finding Title — what the action is responding to
• Audit Number and Title — which audit the finding came from
• Audit Status — so you know the current state of the parent audit

Tips

• Attach evidence files before marking an action Complete — reviewers can verify the evidence is in place
• If a corrective action turns out to be insufficient, use Reopen to return it to Open and revise the approach
• Use the Effectiveness Review fields after the action has been in place to confirm the root cause is resolved